Constant quality. Constantly.
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Service

The best machines also require the best servicing. Because you need to rely on the best quality around the clock. To achieve this, it is hugely important to carry out maintenance regularly. Even the best machines sometimes malfunction or contain a defect. KOMA has qualified in-house service technicians familiar with the latest developments and techniques, who are there for you 24/7. KOMA offers several types of service contracts and will be happy to advise you on which one is best for you and your installation.

Regular maintenance

KOMA installations are known for their long service life. With regular maintenance, your installation can remain in top condition and continue to deliver the best-quality products.

Depending on the type of installation, a service technician can come to visit you once or twice a year. They will be able to inspect your installation and perform full maintenance, ensuring everything is running perfectly. Systematic maintenance reduces the number of faults to a minimal, limits production downtime, and prevents repair costs from arising.

Malfunctions and defects

If your system malfunctions or contains a defect, it is vitally important to fix this as quickly as possible. With KOMA’s innovative software KControl, your installations are monitored online. Any hidden defects are identified as soon as possible, preventing any larger-scale problems from occurring.

If you notice a malfunction or defect, a KOMA service technician will be with you as quickly as possible – 24 hours a day, 365 days a year.

Service contracts

We offer three types of service contracts from basic to full service, according to your needs. Together with a KOMA advisor, we will look at what your servicing needs are and what contract is the best match for you.

Annual contract

With an annual contract, we will test your installation against leaks once a year. We will also carry out regular maintenance on your installation.

Annual contract + monitoring

With this option, not only are you complying with legal requirements, but you can also sleep with peace of mind. Your installation will be monitored by KOMA 24/7.

Full service

If manageability is important to you and you don’t want any nasty surprises, then full service is perfect for you. With this option, not only are you complying with legal requirements, but you will have nothing to pay for labour and call-out costs when it comes to repairs. Your installation will also be monitored by KOMA 24/7. In addition, you will receive a discount of up to 15% on parts.

Service technicians

For reliable, regular maintenance and quick repairs, KOMA technicians are available 24/7. With our monitoring software, we can identify problems before you even notice them.

To ensure you get the best quality, KOMA works with fully-certified service technicians, who are in tune with the latest developments thanks to the continuous professional development they receive. A KOMA service technician will visit you in a fully-equipped service bus, with their own tablet with technical database.

If something needs to be replaced, KOMA has parts in stock for all installations. So whether the installation is five or twenty years old, replacement and repairs are carried out rapidly. That is the quality of service you can expect from KOMA.